Refund policy

Welcome to Blitz Clean. We strive to ensure that every product reaches you in excellent condition and meets our quality standards. As many of our products are chemical-based household and industrial cleaning solutions, our return and refund policy has been designed to prioritize customer satisfaction while ensuring safety, hygiene, and regulatory compliance.

By placing an order on our website, you agree to the terms outlined below.

1. General Policy

We take great care in packaging and inspecting every order before dispatch. If you receive a product that is damaged, leaking, defective, expired, or different from what you ordered, we will gladly assist you with a replacement or refund in accordance with this policy.

Due to the nature of cleaning chemicals and hygiene products, returns are accepted only under the conditions described below.

2. Eligible Reasons for Return

You may request a return, replacement, or refund if:

  • You received the wrong product.
  • The product arrived damaged during transit.
  • The product was leaking upon delivery.
  • The product is defective due to a manufacturing issue.
  • Your order is incomplete or items are missing.

3. Non-Returnable Products

For safety and hygiene reasons, the following products cannot be returned:

  • Opened products.
  • Used products.
  • Products with broken safety seals or tamper-evident packaging.
  • Products damaged due to improper handling or storage after delivery.
  • Products returned without original packaging.
  • Products purchased during clearance sales or special promotional campaigns, unless received damaged or defective.
  • Products that have been mixed, diluted, or transferred into another container.

Cleaning chemicals cannot be resold once opened and therefore cannot be accepted for return unless covered under this policy.

4. Return Request Timeline

All return or replacement requests must be submitted within 48 hours of receiving your order.

Requests submitted after this period may not be eligible for return or refund unless required by applicable law.

5. How to Request a Return

To initiate a return, please contact us with:

  • Order Number
  • Full Name
  • Contact Number
  • Email Address
  • Clear description of the issue
  • Photographs of:
    • Outer shipping package
    • Shipping label
    • Product received
    • Product label
    • Any damage, leakage, or defect

Customer Support

Email: LetsBlitzClean@gmail.com

Phone: +91 9773723786

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM (IST)

Providing complete information helps us process your request more quickly.

6. Verification Process

Once your request is received, our quality team will review the submitted information.

We may:

  • Request additional photographs or videos.
  • Request batch or manufacturing details.
  • Ask for the product to be retained until the investigation is completed.
  • Arrange pickup where applicable.

Most requests are reviewed within 2–5 business days.

7. Replacement Policy

Where applicable, Blitz Clean may provide a replacement instead of a refund.

A replacement may be issued when:

  • Wrong product delivered.
  • Transit damage.
  • Manufacturing defect.
  • Leakage during shipping.
  • Missing item in the shipment.

Replacement orders are usually dispatched within 2–5 business days after approval.

8. Refund Policy

If a replacement is not possible due to stock availability or other operational reasons, an eligible customer may receive a refund.

Approved refunds will be processed to the original payment method.

Estimated refund timelines:

  • UPI: 2–5 business days
  • Credit/Debit Cards: 5–10 business days
  • Net Banking: 5–10 business days
  • Wallets: Subject to the respective payment provider's processing time

Actual timelines may vary depending on your bank or payment service provider.

9. Order Cancellation

Before Dispatch

Orders may be cancelled before shipment by contacting our customer support team.

If payment has already been received, the applicable refund will be initiated after cancellation confirmation.

After Dispatch

Orders that have already been dispatched generally cannot be cancelled.

If the shipment is refused at delivery, return shipping and handling charges may be deducted from any eligible refund, where permitted by law.

10. Delivery Issues

If your shipment appears damaged at the time of delivery:

  • Inspect the package before opening.
  • Take photographs before opening if visible damage exists.
  • Report the issue within 48 hours.

Failure to report transit damage within the specified timeframe may affect eligibility for replacement or refund.

11. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Blitz Clean shall not be responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete addresses supplied during checkout.

12. Failed Delivery Attempts

If a shipment is returned because:

  • Delivery attempts were unsuccessful,
  • The customer was unavailable,
  • The address was incorrect,
  • The shipment was refused,

additional shipping charges may apply for reshipment.

13. Product Performance

Cleaning products should always be used strictly according to the instructions printed on the product label.

Blitz Clean is not responsible for:

  • Damage caused by misuse.
  • Improper dilution.
  • Mixing with incompatible chemicals.
  • Use on unsuitable surfaces.
  • Failure to follow safety instructions.
  • Improper storage after delivery.

Customers should perform a patch test wherever recommended.

14. Safety Notice

Many Blitz Clean products contain active chemical ingredients.

Customers should:

  • Keep products away from children and pets.
  • Wear appropriate protective equipment where instructed.
  • Never mix products with bleach, acids, ammonia, or other chemicals unless specifically directed.
  • Store products in a cool, dry place away from direct sunlight.
  • Follow all safety instructions on the product label.

Improper handling may result in injury or damage.

15. Force Majeure

Blitz Clean shall not be liable for delays or failure to fulfill obligations arising from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Transportation disruptions
  • Strikes
  • Pandemic-related disruptions
  • Supply chain interruptions

16. Limitation of Liability

To the fullest extent permitted by applicable law, Blitz Clean's liability shall be limited to the purchase price of the affected product.

Blitz Clean shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use its products.

Nothing in this policy limits any rights available to consumers under applicable Indian consumer protection laws.

17. Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra.

18. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Blitz Clean

Address

189, Quay Street, DK, Mazgaon, Mumbai – 400010

Maharashtra, India

Email: LetsBlitzClean@gmail.com

Phone: +91 9773723786

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM (IST)

19. Changes to This Policy

Blitz Clean reserves the right to modify or update this Return & Refund Policy at any time without prior notice to reflect operational, legal, or regulatory changes.

The latest version will always be published on our website, and continued use of our website or services after any updates constitutes acceptance of the revised policy.